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progress",{"id":504,"title":389,"alsoRoles":9,"body":505,"description":715,"extension":716,"group":9,"journey":717,"meta":718,"navigation":719,"order":154,"path":388,"seo":720,"sitemap":721,"stem":722,"__hash__":723},"guides_en\u002Fguides\u002Fgetting-started\u002Fsubmit-feedback-or-a-bug-report.md",{"type":506,"value":507,"toc":708},"minimark",[508,512,517,536,540,668,672,679,689,693],[509,510,511],"p",{},"If something in ABACare does not work as expected, or you have an idea that would make your work easier, tell the ABACare team from inside the app. Reports go to the team that builds ABACare, not to your clinic. Org owners, BCBAs, aides and parents can all send them. For questions about a learner or a session, talk to your clinic instead.",[513,514,516],"h2",{"id":515},"before-you-start","Before you start",[518,519,520,529],"ul",{},[521,522,523,524,528],"li",{},"Leave out health information: no learner names, dates of birth or treatment details, in the text or in screenshots. The form reminds you with a ",[525,526,527],"strong",{},"Privacy Notice",".",[521,530,531,532,535],{},"Parents: send reports from the web app. In the mobile app, ",[525,533,534],{},"Report Issue"," does not open the form for parents yet.",[513,537,539],{"id":538},"send-a-report","Send a report",[541,542,543,607],"platform-tabs",{},[544,545,547,550,600],"template",{"v-slot:web":546},"",[509,548,549],{},"In the web app, the report form is one click away from every page.",[551,552,553,563,577,588,595],"ol",{},[521,554,555,556,559,560,562],{},"Select ",[525,557,558],{},"Help"," at the bottom of the page. The ",[525,561,534],{}," page opens.",[521,564,565,566,569,570,573,574,528],{},"Under ",[525,567,568],{},"Type",", choose ",[525,571,572],{},"Bug Report"," or ",[525,575,576],{},"Suggestion",[521,578,579,580,583,584,587],{},"Enter a ",[525,581,582],{},"Subject",", a short summary, and a ",[525,585,586],{},"Description",". For a bug, say what you did, what you expected and what happened instead.",[521,589,590,591,594],{},"To add a screenshot or a PDF, drop it on the ",[525,592,593],{},"Attachment"," box or click the box to choose a file. Images and PDFs up to 10 MB are accepted.",[521,596,555,597,528],{},[525,598,599],{},"Submit Report",[601,602],"guide-image",{":localized":603,"alt":604,"caption":605,"image":606},"true","The Report Issue page in the web app with the Type, Subject, Description and Attachment fields","The Report Issue page in the web app.","getting-started\u002Fsubmit-feedback-or-a-bug-report-1",[544,608,609,612],{"v-slot:mobile":546},[509,610,611],{},"In the mobile app, the report form is in your profile. You need an internet connection to send it.",[613,614,615,618,661],"guide-steps",{},[509,616,617],{},"Start from the home screen.",[551,619,620,629,637,644,655],{},[521,621,622,623,625,626,528],{},"Tap the person icon at the top right, then ",[525,624,534],{}," under ",[525,627,628],{},"Feedback",[521,630,565,631,569,633,573,635,528],{},[525,632,568],{},[525,634,572],{},[525,636,576],{},[521,638,579,639,641,642,528],{},[525,640,582],{}," and a ",[525,643,586],{},[521,645,646,647,650,651,654],{},"To add a screenshot from your photos, tap ",[525,648,649],{},"Select Image",". Images up to 10 MB are accepted. Tap ",[525,652,653],{},"Remove"," to take it off again.",[521,656,657,658,660],{},"Tap ",[525,659,599],{},". The button works once both the subject and the description are filled in.",[544,662,663],{"v-slot:phone":546},[601,664],{":localized":603,"alt":665,"caption":666,"image":667,":phone":603},"The Report Issue screen in the mobile app with the Bug Report and Suggestion options","The Report Issue screen in the mobile app.","getting-started\u002Fsubmit-feedback-or-a-bug-report-2",[513,669,671],{"id":670},"what-happens-next","What happens next",[509,673,674,675,678],{},"You see ",[525,676,677],{},"Thank you! Your report has been submitted successfully."," The web app takes you back to your dashboard, and the mobile app goes back to your profile. The ABACare team reviews every report.",[509,680,681,682,685,686,688],{},"If sending fails, you see ",[525,683,684],{},"Failed to submit report. Please try again."," and what you typed stays in the form. Wait a moment and select ",[525,687,599],{}," again.",[513,690,692],{"id":691},"related-guides","Related guides",[518,694,695,700,704],{},[521,696,697],{},[698,699,395],"a",{"href":394},[521,701,702],{},[698,703,392],{"href":391},[521,705,706],{},[698,707,386],{"href":385},{"title":546,"searchDepth":709,"depth":709,"links":710},2,[711,712,713,714],{"id":515,"depth":709,"text":516},{"id":538,"depth":709,"text":539},{"id":670,"depth":709,"text":671},{"id":691,"depth":709,"text":692},"Report a problem or suggest an improvement to the ABACare team from the web app or the mobile app.","md","aide\u002Fsubmit-feedback-or-a-bug-report",{},true,{"title":389,"description":715},{"loc":388},"guides\u002Fgetting-started\u002Fsubmit-feedback-or-a-bug-report","VbixGi6Q9m1C7hlOJukT6tzioiaXO_wUUgEU_XpRuKw",1791746464778]