Getting Started

Breadcrumb: Getting Started

Accept an invitation

Open the invitation email from your clinic, set your password and sign in to ABACare for the first time.

Applies toAll roles

When your clinic adds you to ABACare, you get an invitation email. Accepting it sets your password and activates your account. It works the same way for BCBAs, aides, org owners and parents, and you do it in a web browser, on a computer or on your phone.

Before you start

  • You need the invitation email. Its subject is "You've been invited to join" followed by your clinic's name and "on ABACare". The email is in English, whatever language your clinic uses. If you cannot find it, check your spam folder, then ask the person who invited you.
  • The link works once, and only for a limited time: 48 hours for staff and 72 hours for parents.

Accept the invitation

  1. Open the email and select Accept Invitation. If the button does not work, copy the link below it into your browser.
The invitation email from ABACare with the Accept Invitation button
The invitation email.
  1. The Set Your Password page opens. To change the page language, use the selector at the top right.
  2. Type a password in Password. It needs at least 8 characters. Select the eye icon to check what you typed.
  3. Type the same password again in Confirm Password.
  4. Select Set Password & Activate Account.
The Set Your Password page with the Password and Confirm Password fields
Choose your password.
Tip
If you ever reset your password, the new one needs an uppercase letter, a lowercase letter, a number and one of @ $ ! % * ? & #. Pick a password that already meets these rules.

The page shows Account Confirmed! and opens your dashboard a moment later. If a password is too short or the two do not match, the page says so under the field. Correct it and select the button again.

If the page shows Confirmation Failed

The page shows Confirmation Failed and the message Token expired or invalid, in English. The link has expired, has already been used, or the invitation was cancelled.

  • If you already set your password with this link, you do not need it again. Sign in with your email and password.
  • Otherwise, ask the person who invited you to cancel the invitation and send a new one. A new email arrives with a new link.

What happens next

  • You are signed in to the web app, in your clinic's language, on your dashboard.
  • From now on you sign in with your email address and this password. Until you accept the invitation, signing in shows Invalid email or password.
  • If you work in the mobile app, install ABACare on your phone and sign in there too. Accepting the invitation on the web does not sign you in on the phone.

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